Customer Care

Order Cancellation Policy

At Arqeline, we understand that plans can change. If you need to cancel your order, please review the policy below.

Cancellation Before Shipment

Orders may be cancelled free of charge before they have been processed or shipped. If your cancellation request is approved before dispatch, you will receive a full refund to your original payment method.

Cancellation After Shipment

Once an order has been shipped, it can no longer be cancelled. If you no longer wish to keep your order, you may request a return after receiving the package in accordance with our Return & Refund Policy.

How to Request a Cancellation

To request an order cancellation, please contact our Customer Support team as soon as possible and provide:

• Your full name
• Your order number
• The email address used to place the order
• The reason for your cancellation request (optional)

Refund Processing

Approved refunds are issued to the original payment method. Depending on your bank or payment provider, it may take approximately 5–10 business days for the refund to appear in your account.

Order Changes

If you need to update your shipping address, size, color, or other order details, please contact us immediately after placing your order. While we will do our best to accommodate your request, changes cannot be guaranteed once order processing has begun.

Need Assistance?

For any questions regarding your order or cancellation request, please contact us at kimtolove2006@arqeline.shop. Our customer support team is happy to assist you.